GENERAL TERMS AND CONDITIONS FOR HOTEL ACCOMMODATION
DEFINITIONS used in these Terms and Conditions.
“Bath Lodge Castle” means Bath Lodge Castle, the owner and operator of the Hotel.
“Client” means any individual who makes a booking or any company on behalf of whom an individual makes a booking, whether that individual stays at the Hotel or not.
“Hotel” means the property (or any part of the property, including the grounds) on which the Hotel buildings are situated.
“Booking” means any reservation made directly or via a third party or agent for one or more available bedrooms and/or other services and facilities, whether such reservation is made by letter, telephone, email, online or any other booking channels or media or in person.
1.1 Bookings must be paid in full upon booking by credit or debit card.
1.2 Bath Lodge Castle accepts payment by most major credit/debit cards. For any other form of payment, clients should apply to the Hotel.
2. ROOM PRICES
2.1 Room prices are normally quoted per room per night inclusive of breakfast and of VAT at the current rate. Bath Lodge Castle reserves the right to amend the price should the VAT rate change.
2.2 Other services including lunch, afternoon tea, dinner and drinks are not included in the room price unless otherwise stated.
2.3 Bath Lodge Castle reserves the right to review its room prices from time to time. Room prices will vary by size, type, season, day of week and/or promotions. Bookings will be governed by the price applicable at the time of the Booking.
3. ARRIVAL AND DEPARTURE
3.1 Rooms are usually available from 3pm on the date of arrival. Please let the Castle know if you are likely to arrive after 7pm as we do not provide a 24 hour service.
3.2 Your room will need to be vacated by 11am on the day of departure.
4. BOOKING CONDITIONS
4.1 Our Hotel operates a strict “No Smoking” policy within the buildings and bedrooms. If it is discovered that a Client (and/or any of his guests or children) has smoked on the premises he or she will be charged £100 to cover the cost of professional cleaning and/or the replacement of any linens, fabrics and floor coverings in the polluted areas.
4.2 Although Bath Lodge Castle will make reasonable efforts to accommodate your personal requirements, all rooms are subject to availability. Room upgrades may be available upon request, subject to any appropriate supplementary charges.
4.3 With the exception of assistance dogs, no pets are allowed in the castle. Dogs are welcome in our grounds but must be kept on a leash at all times. Any resulting waste is the responsibility of the handler.
4.4 Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to a third party.
5. AMENDMENTS AND CANCELLATIONS BY THE CLIENT
5.1 Cancellation of a Booking can only be made in writing no less than 14 days before the arrival date, in which case a refund will be made to the credit card used to make the Booking.
5.2 Bookings made within the 14 day cancellation period are non-refundable.
5.3 Any refund pursuant to a cancelled Booking will be subject to a 5% administration fee plus any bank charges incurred.
6. AMENDMENTS AND CANCELLATIONS BY BATH LODGE CASTLE
6.1 Bath Lodge Castle reserves the right to postpone, amend or cancel any Booking and reserves the right to offer alternative accommodation and/or facilities without any responsibility on its part in the event that:
6.1.1 An event or occurrence takes place which is beyond the reasonable control of Bath Lodge Castle and appears likely to prevent it from performing its obligations in relation to the Booking.
6.1.2 The Hotel becomes unsuitable, unsafe for access and/or unavailable by reason of force majeure or unforeseen circumstances such as fire, severe weather or safety and/or technical matters.
6.2 In any of the above circumstances, Bath Lodge Castle and the Client shall bear its/his/her own losses, expenses and costs.
6.3 In the unfortunate case of a cancellation or termination by Bath Lodge Castle as set out above, Bath Lodge Castle will notify the Client as soon as practically possible and will arrange for the refund of any deposits or room charges paid but shall have no other obligation or liability to the Client.
6.4 Whilst Bath Lodge Castle has taken reasonable steps to ensure that the information contained in its official and third party or agents’ websites, brochures, tariffs, leaflets and advertising is correct, it reserves the right to alter, amend or withdraw any service, facility or amenity as previously described without notice.
Bath Lodge Castle cannot be held responsible for any errors or omissions in any published material or online media.
7.1 The Client shall be responsible for his/her/its own orderly conduct and that of his/her/its guests and children and all shall have regard to any regulations imposed by any competent authority and/or by Bath Lodge Castle or its staff or representatives and nothing shall be done by the Client which shall constitute a breach of the law.
The Client shall indemnify Bath Lodge Castle against any and all claims or losses or expenses including but not limited to reasonable legal and professional fees or damages arising as a result of any breach of this agreement.
7.2 Should a Client (and/or his/her/its guests or children) act in an improper or disorderly way or refuse to comply with the reasonable requests of Bath Lodge Castle’s staff,
Bath Lodge Castle reserves the right to terminate the Booking and to require the Client to depart the Hotel forthwith. Should this occur, no monies will be refunded. The decision of Bath Lodge Castle’s senior representative at the Hotel shall be final in this regard.
7.3 Only food and drinks purchased from the Hotel may be consumed on the premises. If food or drink is brought into the Hotel by the Client for consumption, a charge shall be made equal to the Hotel’s selling price for that or an equivalent product(s). Bath Lodge Castle also reserves the right to charge a 10% service charge on all food and drinks ordered and consumed at the Hotel.
7.4 Bath Lodge Castle cannot guarantee the temperature of any particular room(s).
7.5 Bath Lodge Castle is not responsible for any travel arrangements or for the transportation of a Client to the Hotel unless specified and confirmed in writing. Car parking is available free of charge at the Hotel but is subject to availability and operated on a strictly first come, first used basis.
7.6 Except to the extent that the law stipulates otherwise, Bath Lodge Castle shall accept no liability to the Client for any inconvenience, injury or loss and damage caused to any person or property at the Hotel. The Hotel shall not be responsible for the security of possessions, vehicles or property. These are brought to the Hotel at the entire risk of the Client (or his/her/its guest(s)).
7.7 The Client shall be held liable for any loss, breakages or damage to the Hotel and/or its contents or for injury to anyone including another Client or guest of the Hotel, the staff and/or contractors arising as a consequence of this Booking.
7.8 We regret that, due to the historic and unique nature of some of the Hotel, it may also be difficult and/or unsafe for wheelchairs, children and less able people to access all areas. Clients and their guests should discuss their individual requirements at the time of Booking.
7.9 Clients and their guests must accept full responsibility for the behaviour and safety of their children staying at the Hotel.
7.10 The Client and/or their guests and children must show due consideration to other people staying at the Hotel and to the inhabitants of nearby and neighbouring properties and keep noise to a minimum, particularly late at night and in the early morning.
7.11 The breach of any one of these terms and conditions shall not constitute a breach of the entire agreement between the Client and Bath Lodge Castle and each clause shall be jointly and severally enforceable.
8. GOVERNING LAW AND JURISDICTION
8.1 The General Terms and Conditions are governed by English law, the laws of the jurisdiction and the parties hereto irrevocably agree that the English Courts shall have exclusive jurisdiction to determine any dispute or claim arising out of or in connection with the Booking (including non-contractual disputes or claims).
8.2 These General Terms and Conditions can only be amended in writing by a Director of Bath Lodge Castle. From time to time, these Terms and Conditions may be updated. The latest version will be available on the Bath Lodge Castle website and shall supersede any previous versions.
8.3 Nothing contained in this Agreement shall affect the statutory rights of either Bath Lodge Castle or the Client.
Bath Lodge Castle
Norton St Philip
Telephone 01225 723043
Company Registration number 01694074
VAT number 157 1062 27
Bath Lodge Castle General Terms and Conditions for Hotel Accommodation,
October 2013. These terms and conditions are available to view at Bath Lodge Castle.